PLACING ORDERS

Custom and house letterpress wedding invitation and stationery orders may easily be initiated by using our online inquiry forms. Consider this a first method of contact. Once we receive an inquiry we will contact you with a first proof and price quote. Certain you would like to move forward with us? For house orders, our complete order form can be downloaded HERE. For couture orders, our contract and order form can be downloaded HERE. We are also happy to assist you with placing an order by phone or email.

If you have questions, requests or would like any assistance with an order, please contact us directly by email or phone: hello@theaerialistpress.com or 510.520.6749. We're happy to help you get started!

PAYMENT

Payment is processed upon approval of a final proof and confirmation of final quantity and shipping address. For payment we will send you a detailed pdf invoice by email. Once you have had a chance to review the invoice, you can either opt to pay online by clicking the e-check link provided with the invoice, or you can give us a call with your credit card information. Please review the invoice carefully to ensure the details of your order are accurate. Any items not included in the invoice will not be printed with your order.

Couture orders do require a $100 NON-REFUNDABLE deposit prior to beginning any design work. For more details about our couture process, please review our downloadable couture order form and contract HERE.

PROOFS/APPROVAL

Because computer monitors and web browsers vary, the ink colors used in the digital preview of your invitations may appear differently in person, once they have been letterpressed. To get a better idea of how a color will look once it has been letterpress printed, please place a sample order with us indicating the ink color(s) you are considering.

For letterpress printed work, we offer unlimited proofs to ensure you love every bit of your suite. We will send digital pdf versions of your invitation suite by email for your review. We are happy to make any changes you send us, though it is always helpful and will expedite the process if you are able to consolidate them into one email per proof.

Once we have final proof approval from you, we will process payment and begin printing. It is important to take care when approving a final version of your suite. Proofs are extremely important because an approved proof is directly used to generate the printing plates from which we letterpress your invitations and stationery. These plates cannot be altered once they have been cast. By approving a final proof you agree that all text and design will appear exactly as shown with no further changes necessary.

PLEASE PROOFREAD SLOWLY AND VERY CAREFULLY: WE PRINT DIRECTLY FROM THE FINAL, APPROVED PROOFS. ONCE YOU APPROVE THE PROOFS, THERE WILL BE NO FURTHER REVIEW OF YOUR ORDER FOR SPELLING, PUNCTUATION OR CONTENT.


CHANGES & CANCELLATIONS

Changes to your order can be made any time prior to final proof approval. Orders that have been finally proofed and approved with payment cannot be canceled for any reason. Orders may be canceled at any time prior to completing payment and final proof approval.

INK COLORS

Because computer monitors and web browsers vary, the ink colors used in the digital proofs of your invitations may appear differently in person, once they have been letterpress printed. To get a better idea of how a color will look once it has been printed, please place a sample order with us indicating the ink color(s) you are considering. Seeing our work in person is the best way to ensure the color you see on our website is the color you would like to use for your suite.

Please note that colors can vary slightly between different press runs (within the same print method), we recommend ordering all of your customized pieces together (invitations, menu, thank you, etc.) whenever possible. Colors will also look different letterpress printed than when printed digitally. Your home printer will not provide an accurate representation of color.

DELIVERY

Letterpress invitation orders usually take approximately 21 business days to process, print and ship from final proof approval.

We offer standard UPS Ground, 3Day and USPS overnight shipping. Please see our pricing page for shipping costs. Rush orders are available depending on our print schedule - please contact us for details.

All shipped orders will have a tracking number AND signature confirmation. Please be sure you are shipping your order somewhere that someone can sign for it or that you will be able to pick it up at the UPS distribution center. The tracking number will be provided to you once your order has shipped so that you may monitor the progress of the package.

RETURNS

We create the highest quality invitations and stationery, custom-printed for you and to your specifications. Because each piece is unique and every design is approved by you before going to press, we cannot accept general returns for any reason.

In the event of an Aerialist Press error, rest assured that we will do everything possible to remedy the problem, up to and inclusive of reprinting with the quickest shipping possible. Refunds are not available on design services and customized invitations for any reason. Please note that we cannot accept returns due to customer input errors (e.g. typos), and that in approving your final proof you accept responsibility for any errors. If errors are discovered after proof approval, we must charge in full for a reprint.

As a reminder, letterpress printing is an artisanal craft and slight variations and irregularities are to be expected. We also use the finest hand-mixed inks that may vary slightly from batch to batch.

SALES TAX

We are required to collect sales tax on all orders shipped within California in accordance with state law. We cannot make exceptions for any reason.

PRIVACY

Any personal information you provide to us is kept confidential and is used only to communicate with you, to fulfill your order and to support your experience with the Aerialist Press. This information is never shared with or sold to any other outside party.

COPYRIGHT

All content and material on this site, including (but not limited to): text, images, illustrations, designs, icons, photographs, video, and other materials that appear as part of this site (the "contents") are copyrights, trademarks, and/or other intellectual property owned, controlled or licensed by the Aerialist Press and/or its subsidiaries and affiliates (collectively, "Aerialist").

Aerialist Press' trademarks and materials may not be used in connection with any product or service that is not the Aerialist Press', in any manner that is likely to cause confusion among customers or the public, in any manner that disparages or discredits the Aerialist Press or in any manner that may deprive the Aerialist Press of the benefit of our work.

This site as a whole is protected by copyright. All worldwide rights, title and interests are reserved. The Aerialist Press and all other marks, designs, graphics, logos, page headers, button icons, scripts and service names appearing on this site are trademarks and materials of the Aerialist Press. The contents of this site, and the site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of the site.

You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software.

All designs and art created for your invitations by the Aerialist Press are the sole and exclusive property of the Aerialist Press and may not be used or reproduced in any capacity without express permission by the Aerialist Press.

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